Roles and Responsibility

• Provide timely support for laptops, desktops, operating systems, business applications, printers, peripherals, login issues, email, collaboration tools and day-to-day user technology requirements.
• Install, configure and troubleshoot desktops/laptops, approved software, drivers, antivirus, printers, mobile devices and accessories. Coordinate repairs and replacements where required.
• Support Outlook, Teams, SharePoint, OneDrive and Microsoft Office applications, including basic user administration, access, permissions, synchronisation and collaboration issues.
• Prepare devices and approved accounts for new employees, maintain handover records, recover company assets and support timely disabling of access during employee separation.
• Monitor and troubleshoot basic LAN, WAN, Wi-Fi, internet and VPN issues, and coordinate with service providers or senior IT resources for complex incidents.
• Assist in maintaining switches, access points, UPS, meeting-room/video-conferencing equipment, CCTV/access-control technology and other office/plant IT infrastructure as assigned.
• Log requests and incidents, record actions, keep users updated, follow escalation procedures and ensure closure evidence. Highlight recurring issues for root-cause review.
• Maintain accurate records of laptops, desktops, printers, network devices, accessories, software and licences, including allocation, stock, warranty, movement, repair and return status.
• Follow and support endpoint protection, patching, password/access, antivirus, backup, data-protection and incident-reporting requirements. Escalate suspicious activity or security concerns immediately.
• Perform assigned backup, system-health and infrastructure checks according to defined schedules and promptly escalate failures or abnormal conditions.
• Coordinate with approved vendors for warranty support, repairs, AMCs, consumables, quotations, connectivity issues and onsite technical visits.
• Maintain user guides, asset records, configuration details, support logs and IT SOPs to ensure routine activities are documented and traceable.
• Provide IT support to office and manufacturing/plant users as required, and coordinate onsite resolution for connectivity, devices and approved business applications.
• Support approved AI and productivity tools, user enablement, prompt/knowledge libraries and simple workflow automation under defined company information-security and data-handling requirements.
• Guide employees on the correct use of standard applications, collaboration tools, cybersecurity practices and approved digital tools.
• Identify recurring user issues and opportunities to improve support, standardise configurations, reduce manual activity and enhance the employee technology experience.

Skillsets Required

• 3–5 years of relevant experience in IT support, desktop administration, Microsoft 365, basic networking and day-to-day IT operations.
• Bachelor’s degree or Diploma in Computer Science or a related discipline. Microsoft, Azure Fundamentals, CCNA, CompTIA or ITIL certification will be an added advantage.
• Good troubleshooting knowledge of Windows laptops/desktops, standard business software, printers, peripherals and common user issues.
• Working knowledge of Outlook, Teams, SharePoint, OneDrive and Office applications, with exposure to basic user/access administration.
• Basic understanding of TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN and structured troubleshooting of connectivity issues.
• Awareness of endpoint security, antivirus, patching, access controls, backups, phishing/data-protection practices and timely security escalation.
• Exposure to ticketing, asset inventory, user onboarding/offboarding, vendor coordination, warranty/AMC follow-up and IT documentation.
• Interest in and basic exposure to AI productivity tools or workflow automation is preferred. The candidate should be willing to learn approved enterprise AI tools.
• Good verbal and written communication skills, with the ability to explain technical issues clearly, patiently and professionally to non-technical users.
• Customer-focused, disciplined, dependable, detail-oriented and responsive, with strong follow-up, problem-solving and ownership until issue closure.

Preferable Industry / Company

Candidates with experience in Engineering, Manufacturing, Industrial Equipment, Oil & Gas, Energy, EPC, Automotive, Infrastructure, IT Services or other multi-location organisations with office and plant/site IT requirements will be preferred.